Frequently Asked Questions

What is Email Stopwatch?

Email Stopwatch is a software that will automatically track the time that you spend reading and writing emails (in Microsoft Outlook). Learn more about the features and how it works here: http://emailstopwatch.com/features/.

How Does Email Stopwatch Work? What Does It Do?

Email Stopwatch is a cloud-based software that plugs right into Outlook. It works 100% in the background (no timers to start and stop) and captures all the time you spend reading and writing emails. Just login once, after you’ve signed up for an account, and you’ll never have to touch it again.

For each email that you read or write, Email Stopwatch will record the time and categorize it by the sender or Outlook contact. You then get a simple inbox report with the details. You can either add the details to your timesheet daily, weekly or monthly. You can also  get an on-demand report at the end of a contract and add it right to the client’s invoice.

What Doesn’t Email Stopwatch Do?

Email Stopwatch does not time any of your other activities outside of Outlook. It cannot record the time you spend in other email service providers like GMail or Hotmail.

How Do I Get Started with Email Stopwatch?

Just head over to our sign up page for a 14 day free trial: http://emailstopwatch.com/sign-up/

Who Is Email Stopwatch For? And Who Is It Not For?

Email Stopwatch is for anyone that does 1-3 hours of client email a day.

Users of Email Stopwatch that have over 4 employees will see the greatest benefit since they are losing billable time for each additional employee that spends time on email.

How Much Does It Cost To Get Started?

Our pricing is based on the number of accounts you have. Check out our plans and pricing page for more details: http://emailstopwatch.com/request-pricing/

It takes so long to setup software in my practice. How hard is it to get started?

Email Stopwatch only takes 4 minutes to install on a computer and start tracking your emails. There are very few settings in Email Stopwatch so it’s easy to start using it as soon as you install it.

We also offer done for you setup. If needed, our Outlook experts will help you setup the software on your systems and provide training to you and your staff on how to use it.

Won’t my clients think that I’m nickel and diming them if I charge for every email?

We don’t think that you should charge for 15 min of work after writing a 3 min email, but you may be surprised by how much all of those small emails add up to hours that you are currently not billing for.

Also note that some of your clients may be getting billed for time that you spend on other clients work. If you spend 15 min checking email, you and your staff will likely bill one project, even if you talked to mulitple clients during that time.

Email Stopwatch ensures more accurate billing and more profitable projects.

Do I have to sign a long-term contract to use Email Stopwatch?

We don’t believe in long-term contracts. Once you’ve joined the Email Stopwatch family, you can leave at any time and you won’t be billed for any future months. Did you know that you can also try Email Stopwatch for free for 14 days?

Will it track my time accurately?

Email Stopwatch is very accurate. It works by starting and stopping the timer based on when your Outlook the front screen on your computer. If you switch windows and move to another task, the timer stops.

What if I leave Outlook open when I go to lunch?

Email Stopwatch will stop tracking if you leave your computer. If you haven’t movied your cursor or typed on your keyboard for a set amount of time (you pick it or you can leave it to a default of 5 minutes), then it will stop timing.

What happens to my data if we cancel?

You can easily export all of your data with the click of a button. Once you’ve cancelled, we’ll hold on to your data for 30 days, after which (if we don’t hear from you) it will be removed from our servers.

What kind of support do you provide?

You’ll always be able to get a real person via phone, email or live chat and we’ll resolve your issues within the very same business day, for no additional cost.

Will Email Stopwatch be worth the effort?

98% of firms that sign up, stay with Email Stopwatch. This is because each firm finds the reports so valuable that they don’t leave. The easiest way to figure out if Email Stopwatch will be valuable for you is to try our 14-day trial.

Can I recover my data if my computer crashes?

All of the timing data that Email Stopwatch collects is stored in the cloud. This means that if your computer crashes, you’ll be able to quickly access your data by logging into your account.

Is it going to be difficult to sort through all of the data?

No need to worry about complicated reports. A simple report with basic (but extremely useful) information is emailed to each user on a regular schedule (set by the user, either day, week, month, quarter or on demand). If you want more detail, you can always use the web app to look at all your email info.

We use value based billed. How can Email Stopwatch be used in our practice?

Email Stopwatch is great for practices that use value based billing. It allows you to track how much time email is taking for each project and helps you ensure that each project is profitable.

What Software Do I Need to Run Email Stopwatch?

You need to have Microsoft Outlook and a Windows Computer.

How Do I Train My Staff On How To Use It?

Email Stopwatch will be the easiest software you ever bring into your practice. It can be installed, setup and running in less than 10 minutes by following the on screen instructions.

We also offer done for you setup. If needed, our Outlook experts will help you setup the software on each of your team members computer’s and provide training  on how to use it.

Who owns my Data?

You own your data. If decide to close your account, you can download your data and it will be deleted from our system.

How Does the Pricing Work?

You can go here to access our pricing page: http://emailstopwatch.com/request-pricing/

How Can I Pay for Email Stopwatch?

You can sign up here: http://emailstopwatch.com/sign-up/. After your 14 Day Free Trial is over, you can pay with any credit card to continue using the software.

What Does a Report Look Like?

Can I Block Access for an Employee If They Leave the Company?

Yes, the account admin has the ability to add and remove users for your company.

What Does the Free Trial Version Include

The trial version includes a full account for 14 days for free.

Can my employees see how much Email Stopwatch costs?

No, the only person who can see and has access to the account and billing information is the company account manager (admin account).

Wait, I Still Have a Question

If you have a question that isn’t covered on this list, please contact us.